Privacy Policy

What do we do with your information? 

Journey ensures that your data is protected when you purchase a product from our online store. During the buying and selling process we collect personal data from you including your name, email and postal address. With your permission, we may contact you via email to keep you up to date with launch dates, new products and general information relative to Journey Hair Care. We guarantee that your information will not be passed on to any third parties.

 

How do I give you my consent? 

We give you an option to decline marketing material via email. By selecting this option, you will not receive any future emails from us and the personal information provided at the point of sale will be used solely for the purpose of that particular sale.

If you wish to unsubscribe, you can do so by emailing [email protected] - please allow 48 hours to be removed from our mailing list.

 

What if my product is damaged/lost? 

All of our products under go quality control testing and all bottles are checked before being sent to our customers. Once the product leaves our head office or fulfilment house, it is the responsibility of the local courier/postal service and Journey Hair Care cannot be held liable for any damages. If your product sustains any damages in transit a dispute needs to be raised with postal service in your local area.

 

Shopify 

Our store is hosted by Shopify Inc. Your data is stored through Shopify’s data storage system which is protected by Firewall. 

 

Security 

Journey strives to ensure your information is kept secure. Whist no online transaction is guaranteed to be 100% secure, we do use Shopify and offer PayPal to ensure we are offering the highest level of security to our customers. Journey is under the National Privacy Principles act (1988) in relation to handing private information.

 

Currency

The currency charged is in Australian dollars (AUD).

 

Shipping

Shipping is FREE (Worldwide) for the following offers:

The Bundle Pack

Journey Treatment Subscription 

The Bestie Pack To Healthy Hair 

My Journey Pack

My Hair Survival Pack

We do not offer discounted shipping.

One off bottle purchases will be required to pay shipping.

It is the responsibility of the customer to ensure all their shipping details are correct including address and shipment method. If your order is returned to our head office, you will be liable for re-shipping costs.

No signature is required on delivery

All parcels are selected to be “left at door” we reserve the right to NOT refund you for the lost shipment, due to theft or non-delivery. The customer has taken the responsibility of leaving their items unattended, if they chose the above

If you wish to sign for your product please email [email protected] within 12 hours of ordering so we can update this for you there.

Australia’s default delivery system is Safe Drop.  It is your responsibility to select ‘signature upon delivery’ if you do now wish to us Safe Drop.

 

Shipping – Australia/New Zealand

Domestic orders are sent using Australia Post standard delivery with tracking information provided.  Please allow 5 – 7 business days for your order to arrive. (Please check your local post office for specific times/delays) If you have not received your package after 7 business days or for any enquiries regarding your order, please email [email protected]

Australia’s default delivery system is Safe Drop.  It is your responsibility to email support for ‘signature upon delivery’ if you do now wish to us Safe Drop.

 

Shipping - International

You will receive your purchase within 5-20 business days. If there is any delay, you may need to contact your local post office/courier and ask for more information. (Orders being sent to Dubai, Germany or South Africa can take up to 3 months to arrive.)

International orders are fulfilled by fulfillment houses in either the US, Canada or the UK using local postal services. All international orders come with a tracking number, it is up to the courier to ensure the tracking stays active and updated.

If you are ordering from the Middle East, you MUST provide a detailed home address. Orders CAN NOT be sent to a PO BOX in the Middle East.